The Organizational Communication Certificate is designed for individuals interested in understanding the professional communication skills necessary for their personal success in today’s busy work environment. Learners will have the opportunity to develop professional and interpersonal communication skills in addition to examining the process of team communication and participation. The knowledge and practice of both individual and group communication will also include the use of technology tools to better prepare them to be successful in their organization.
Anyone interested in completing the Certificate in Organizational Communication may complete a Southwestern College Professional Studies Application for Admission. The five courses comprising the Organizational Communication Certificate can be completed in eight months or less with no prerequisites.
Individuals completing the Organizational Communication Certificate at Southwestern College may apply these 15 credit hours earned toward a Bachelor of Science degree with a major in Business Quality Management,
Human Resource Development or Strategic Leadership or they can be applied as electives in other bachelor degrees offered by Southwestern College Professional Studies.
The Organizational Communication Certificate is offered in an Online format. Courses are delivered in six-week sessions to allow maximum flexibility for busy professionals.
Achieving quality outcomes is a cooperative effort and effective teamwork is an essential element for success. Learners explore the organization as a network of interactive teams with emphasis on their respective roles related to quality initiatives. Best practices and methods for organizing and developing empowered teams, measuring team progress, plotting and recognizing team accomplishments, resolving team performance concerns, and other team management practices are examined. Prerequisite: BQM 305: Principles of Quality Management.
This course prepares learners to communicate effectively in business settings by helping them develop their written and oral communication skills. The course focuses on traditional and Web‐based forms of communication used in business today, including e‐mail, letters, memos, reports, proposals, and presentations. The course teaches learners to plan, write, and revise communications for a variety of audiences and in different mediums. It also teaches learners to communicate with greater clarity, economy of language, and vigor, as well as how to communicate professionally with employees, customers, and hiring managers. Learners will participate in interactive online activities and complete real‐world assessments that help them produce, evaluate, and improve their own written, oral, and multimedia communication skills. Prerequisite: ENGL102. A final grade of C or higher for this course is required for learners to enroll in the capstone course.
Learners study and apply major functions and features associated with Microsoft Word, Excel, PowerPoint, Outlook, and OneNote. Learners examine how the various applications major components and tools work together, and explore how to configure and use them effectively.
Learners in this course will examine individual and group behavior within the context of the organizational design and culture. Learners gain theoretical and practical knowledge for understanding topics such as motivation, leadership, management decision‐making, group process, and conflict resolution.
This course is designed for learners to enhance their self‐awareness and creativity, and identify their leadership style. It requires learners to evaluate and enhance their personal leadership skills and develop a personal model of leadership.