Bachelor and Master Degrees from Southwestern College - Professional Studies

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Business Quality Management

Business Quality Management

Bachelor of Science in Business Quality Management

Program Description

The Business Quality Management Program is designed to provide learners with the knowledge and skills necessary to implement organizational change through quality improvement in all organizational processes of a business. The Business Quality Management curriculum is designed to produce industry leaders capable of assessing the impact of current management processes on operations within a business.

Learners will utilize information to improve the quality of products or services and evaluate customer satisfaction based on the consistent delivery of top quality products and services that are completed on time and that meet specific customer defined levels of quality. Learners will gain experience in the use of appropriate accounting and financial functions for decision making within today’s business environment.

Admission Requirements

  1. Have completed a minimum of 6 post-high school college credits
  2. Minimum GPA of 2.0
  3. Minimum of 3 years of post-high school work experience

Core Major Requirements

BQM 301: Business Quality Management

This course is an overview of the key elements that comprise a superior quality management program and the most accepted techniques (e.g., benchmarking, Baldrige criteria) for achieving quality.

BQM 310: Team Management

This course examines teams and the impact of self‐ directed teams on continuous improvement. The focus will be on viewing the organization as a series of interactive teams with emphasis on the skills and knowledge essential to organizing teams, evaluating data, measuring progress, plotting accomplishments, and developing empowered teams.

BQM 320: Organizational Leadership

This course is a study of leadership models and styles, including the principles of the latest leadership thinkers. The focus will be particularly on leadership within organizations emphasizing motivational, decision‐making, communication, and employee involvement skills. Special emphasis will be given to diversity management, including minorities and gender issues, in the workplace.

BQM 444: Project Management

This course covers the study and understanding of project management dealing with knowledge of the product and the environment in which the project is realized. The knowledge of technologies involved, financial, and contractual matters are included. Learners will also develop an understanding that human relations and communications are critical to project management.

BQM 450: Statistical Techniques

The course is a survey of descriptive and inferential statistics, probability theory, sampling theory, hypothesis testing, and study of variability, regression and correlation. Emphasis will be placed on statistical applications and how to apply statistics in reducing large amounts of data into a meaningful form for effective decision making.

BSAD394: Marketing

Product concepts from idea to delivery to the consumer will be examined. Pricing, promotion, distribution, and planning for the marketing effort will also be covered. Emphasis on being an informed consumer is included. Course procedures include oral and written communications, group interaction in class, and a group project.

OMGT422: Managerial Accounting

This course provides a basic understanding of the use of accounting information for managerial decision making. Learners will differentiate between classifications of costs and assign costs to products and services, record the flow of costs through accounts using process, job‐order, and activity‐based costing methods, use variance analysis to compare actual to budgeted costs, and use various managerial accounting methods such as cost‐volume‐profit and capital investment analysis to evaluate possible solutions to business issues. In lieu of a textbook, this course includes an online material fee. Recommended prerequisite for ACCT learners: BSAD310.

CAPS495: Senior Capstone

Learners will be required to develop a professional portfolio that demonstrates their knowledge, skills, and abilities in their major discipline. Particular attention will be given to the presentation of evidence and artifacts from their major courses as well as recent research relevant to their major courses and their specific program outcomes. The purpose of the final portfolio project is to document learner achievement and to ensure learning outcomes are met. Additionally, learners will conduct research and report on career potentials within their major field, careers for which they are potentially most qualified, and a specific career and career path of interest resulting from their research.

Foundation Requirements

CORE101: Developing Academic and Professional Strengths

How does higher education help create the type of person that businesses want to hire? Learners will explore the answer to this question, and in doing so, help lay the foundation for academic and professional success. Each learner will develop a core set of skills needed to be both an effective college student and a successful professional in the 21st‐century workplace. Learners will develop and practice practical strategies with which to become more efficient and effective learners, while also developing higher‐order learning skills to reflect on critical issues relevant to both academic and professional environments such as personal responsibility and ethics.

CORE110: Information Literacy

This course is designed to provide learners with the skills that are fundamental to becoming an information‐literate professional who can locate, evaluate, organize and communicate information. The abundance and rapid flow of data requires skill development in the understanding of information resources, accessing information sources, determining the credibility of Internet information, logically organizing sources and finally presenting the information professionally.

ENGL101: Composition 1

This course helps learners develop writing skills that are transferrable to any academic or workplace writing task. The course guides learners through the process of planning, drafting, revising, editing, and proofreading academic and workplace writing. Learners will develop skills necessary to craft coherent sentences and paragraphs, to edit editing their writing for proper spelling, grammar, and punctuation. They will learn about narrative structure and techniques as well as the elements of successful argumentation and persuasive discourse. This course also guides learners through every stage of the research process. Learners will develop a research plan, conduct research, organize and draft a research paper, and then revise, edit, and proofread that research paper.

ENGL102: Composition 2

This course builds on the thinking and writing skills introduced in Composition 1. Learners will write critical, argumentative essays based on their interpretations of nonfictional texts, including literary, film, and cultural texts, and in doing so, will recognize the role of rhetoric in the writing situation as they craft persuasive discourse. In doing so, they will learn methods of questioning, analyzing, and evaluating their own beliefs as well as the perceptions and perspectives of others. These methods of critical thinking are intended to improve the quality and organization of learners’ writing for any purpose, including academic and workplace purposes. In addition to writing essays, learners will develop more advanced research strategies, as well greater proficiency in APA style.

Prerequisite: ENGL101

COM 125: Speech

This course helps learners majoring in any discipline strengthen communication skills essential for success in academics and the workplace. Learners will focus on listening, evaluating, and delivering spoken discourse based on audience and purpose. Learners will evaluate why some people are more effective than others as public speakers, analyze speeches and audiences, study ethical considerations for speakers, research and organize findings on a topic, and present findings before an audience, and learn techniques for identifying and reducing speech anxiety.

HUM 201: Ethics

Ethics introduces learners to moral philosophy, the branch of philosophy that questions what is good and bad. The course surveys a number of important ethical theories—ethical relativism, objectivism, egoism, altruism, utilitarianism, duty‐based moral theory, natural law, natural rights, and virtue ethics—as they examine reasons why certain actions are morally right or wrong. Learners will apply ethical theories in the evaluation and analysis of current controversial issues, question ethical matters from a variety of angles, and acquire new tools to assist them in making ethically sound, well‐informed decisions throughout their lives.

COM 301: Professional Communication

This course prepares learners to communicate effectively in business settings by helping them develop their written and oral communication skills. The course focuses on traditional and Web‐based forms of communication used in business today, including e‐mail, letters, memos, reports, proposals, and presentations. The course teaches learners to plan, write, and revise communications for a variety of audiences and in different mediums. It also teaches learners to communicate with greater clarity, economy of language, and vigor, as well as how to communicate professionally with employees, customers, and hiring managers. Learners will participate in interactive online activities and complete real‐world assessments that help them produce, evaluate, and improve their own written, oral, and multimedia communication skills.

Prerequisite: ENGL102. A final grade of C or higher for this course is required for learners to enroll in the capstone course.

*MASC110 Statistics & Probability, or MASC115 College Algebra, or more advanced college credit bearing mathematics course requiring college algebra or higher as a prerequisite

Disciplinary Perspective Requirements

  • Humanities (6 credits)
  • Natural Sciences/Mathematics (4 credits)
  • Social Sciences (6 credits)

Graduation Requirements

  1. Complete all foundation and major courses with an overall GPA of 2.0
  2. Complete a minimum of 124 credit hours, with at least 60 hours at a bachelor’s degree-granting institution
  3. Complete at least 30 credit hours with a C average or above from Southwestern College

All degree requirements are subject to change. Please see Southwestern College Professional Studies Catalog for the most current degree requirements.