The Southwestern College Professional Studies Graduate Certificate in Executive Quality Management is designed to prepare the leader in an organization to manage an existing quality program or establish a new quality initiative. Emphasis is given to the behavioral and organizational culture issues that impact quality initiatives. Learners will gain experience with the measurements and processes that can support quality programs in a real-world project. In addition, the certificate is designed to support the efforts of managers to lead through the necessary changes for establishing quality initiatives.
Anyone interested in completing the Executive Quality Management Certificate may complete a Southwestern College Professional Studies Graduate Application for Admission. The five courses comprising the Executive Quality Management Certificate can be completed in eight months or less in convenient six-week classes with no prerequisites.
Individuals completing the Executive Quality Management Certificate at Southwestern College may apply all of these 15 credit hours earned toward a Master of Science degree in management or a portion of those credit hours towards a Master of Business Administration or a Master of Science in Leadership degree.
This course covers models and theories of behavior, and human resources management concepts and processes as they apply to managing individual and work‐group behavior in organizations. Organizational behavior topics include leadership, motivation, and teamwork. Human Resource management topics include human resources strategy, selection, performance evaluation, reward systems, and employee development. Heavy emphasis will be on the strategic implications of these topics. Cross‐Listed with MGMT500.
In this course, learners develop the skills necessary to apply the principles and practices of knowledge management and business intelligence, and qualitative and quantitative knowledge to strategic and operational business decision making. Learners study specific business modeling applications include forecasting, decision analysis, simulation, and linear programming. Learners also examine and apply methods for capturing, analyzing, and applying tacit knowledge to decision-making. Learners explore the application of knowledge exchange and decision making process tools and software technologies to effective decision making.
Prior study of business research recommended.
In this course, concepts, theories, principles and practical application of project management tools will be applied to real business situations. A critical analysis of tools and techniques that are available to aid project managers will be performed, with a view of the potential disconnect between these tools and real‐world projects. Specific tools, including the Balanced Scorecard, Monte Carlo simulations, and stop‐light charts, will be utilized.
Participants will learn to identify trends, implement change initiatives, maximize resources, and develop a response to changing workforce dynamics. This course provides a thorough foundation in the methods used when leading project initiatives.
The course will address the importance of implementing quality principles integral to leadership which will benefit stakeholders, provide an understanding of the philosophies underlying quality, emphasize the importance of employee empowerment, deal with issues surrounding teams and group dynamics, and develop an awareness of process improvement and its role in building solid effective organizations. Students will be qualified to earn the credential of Certified Quality Improvement Associate..