In this exciting and dynamic online training course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Upon completing this online training course, you’ll be well positioned to successfully complete the associated ITIL® certification exam required for entry into the future ITIL® intermediate-level training courses. This ITIL® course will cover five core disciplines: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs. ITIL® is a registered trade mark of AXELOS Limited. Our ITIL® courses are delivered in partnership with Logical Operations and Quint Wellington Redwood, ATO. Exam: ITILF
The ITIL Foundation covers:
This online training course will significantly benefit anyone seeking ITIL® Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.
Familiarity with IT terminology and IT-related work experience is recommended.