Cisco CCNA Collaboration: CICD | Southwestern College Professional Studies

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Cisco CCNA Collaboration: CICD

Cisco CCNA Collaboration: CICD

Course Overview

The Cisco CCNA Collaboration: CICD online training course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. A new type of lab called a Discovery lab is introduced. Discovery labs are a learning environment, embedded in the lessons, that enables students to learn about principles and technology in a more interactive, hands-on way. The course also contains Challenge labs. Challenge labs are labs where students test their knowledge gained through a lesson or multiple lessons. This course will help students prepare for the CCNA Collaboration Certification. In some cases, if you are working to attain your CCNA Voice or CCNA Video certification you are able to apply completed CCNA Voice and CCNA Video exams towards a CCNA Collaboration certification, but not all exams within the CCNA Voice and CCNA Video tracks will be accepted. For complete information on the status of CCNA Voice and CCNA Video exams within the CCNA Collaboration certification, visit the CCNA Collaboration Exam Migration Tool.

Exam Number: 210-060 CICD

Skills Learned

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution

Who Should Attend This Course

  • Network Video administrator and operator
  • Voice / UC / Collaboration / Communications Engineer
  • Collaboration Tools Engineer
  • Collaboration Sales / Systems Engineer
  • IP Telephony “VoIP” Engineers
  • IP Network Engineers
  • CCNA Collaboration Certification candidates

Prerequisites

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection.

Course Outline

Module 1. Cisco Unified Communications Solutions

  • Understanding the Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions

Module 2. Administrator and End-User Interfaces

  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces

Module 3. Call Flows in Cisco Call Control Platforms

  • Understanding Call Flows and Call Legs
  • Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
  • Understanding Configuration Components That Impact Call Flows in Cisco
  • Unified Communications Manager Express

Module 4. Endpoint and End-User Administration

  • Understanding End-User Characteristics and Configuration Requirements
  • Understanding End-User Implementation Options
  • Understanding Endpoint Characteristics and Configuration Requirements
  • Understanding Endpoint Implementation Options

Module 5. End User Telephony and Mobility Features

  • Understanding Telephony Features
  • Enabling Telephony Features
  • Understanding Mobility Features
  • Enabling Mobility Features

Module 6. Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Servicen

  • Understanding Cisco Unity Connection
  • Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
  • Understanding End User and Voice Mailbox Implementation Options
  • Understanding Cisco Unified Communications Manager IM and Presence Service
  • Enabling Cisco Unified Communications Manager IM and Presence Service

Module 7. Cisco Unified Communications Solutions Maintenance
Providing End-User Support

  • Understanding Cisco Unified Communications Manager Reports
  • Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
  • Monitoring the System with Cisco Unified Real-Time Monitoring Tool
  • Monitoring Voicemail in Cisco Unity Connection
  • Understanding the Disaster Recovery System

Hands-On Labs

  • Lab 1: Traditional Telephone Networks
  • Lab 2: Unified Communications Networks
  • Lab 3: Introduction to Cisco Unified Communications Manager Express (CUCME)
  • Lab 4: CUCME Users and IP Phones
  • Lab 5: CUCME Features
  • Lab 6: Introduction to Cisco Unified Communications Manager (CUCM)
  • Lab 7: CUCM Users and IP Phones
  • Lab 8: CUCM Features
  • Lab 9: Introduction to Cisco Unity Connection (CUC)
  • Lab 10: Introduction to Cisco IM & Presence Server
  • Lab 11: Introduction to Quality of Service (QoS)
  • Lab 12: Monitoring System Usage
  • Lab 13: Troubleshooting CUCME
  • Lab 14: Troubleshooting CUCM
  • Lab 15: Troubleshooting CUC and Cisco IM and Presence Server

Cost

  • Virtual Live Online Classroom: $1,990.00
  • Virtual Recorded Online Classroom: $1,990.00

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